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Terms and Conditions

Effective Date: August 26, 2026Last Updated: August 26, 2026

Welcome to Building Hope. These Terms and Conditions ("Terms") govern your access to and use of the website located at https://[BUILDINGHOPE-DOMAIN].com (the "Site") and any services, online courses, resources, and content offered through it (collectively, the "Services"), provided by Building Hope ("Building Hope," "we," "us," or "our").

Please read these Terms carefully. By accessing or using the Site or Services, creating an account, enrolling in a course, or submitting information through the Site, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, please do not use the Site or Services.

1. Eligibility

The Site and Services are intended for businesses and for individuals who are at least 18 years old. By using the Site, you represent that you are at least 18 years of age and that you have the authority to enter into these Terms on behalf of yourself or the organization you represent.

2. Our Services

Building Hope provides workplace chaplaincy, crisis response, and workplace training services, which may include workplace chaplain programs, critical incident stress management (CISM) response, drug-free workplace training (in-person and online), leadership and team support, and related resources and content. Specific deliverables, timelines, pricing, and terms for professional services are governed by a separate written proposal, quote, or agreement between you and Building Hope. In the event of a conflict between these Terms and a signed services agreement, the signed agreement controls with respect to those services.

3. Accounts

Certain features, including online courses, may require you to create an account. You agree to provide accurate and complete information and to keep it up to date. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us promptly if you suspect any unauthorized use of your account. We may suspend or terminate accounts that violate these Terms.

4. Online Courses and Digital Content

When you purchase or enroll in an online course or access digital resources, we grant you a limited, non-exclusive, non-transferable license to access and use that content for your own internal training and educational purposes.

Unless expressly authorized in writing, you may not share, resell, redistribute, copy, or provide access to your course, account, or downloaded materials to any other person or organization. Completion records or certificates issued through our courses reflect completion of the applicable training and do not, by themselves, guarantee regulatory compliance or qualification for any specific job task.

5. Payment, Fees, and Refunds

Fees for courses and services are described at the point of purchase or in your applicable quote or agreement. Unless otherwise stated in a signed agreement, payment terms for professional services are net 30 days from the invoice date. [Refund and cancellation terms for online courses and training registrations are as follows: _______________. Building Hope reserves the right to update pricing at any time.]

6. Acceptable Use

You agree not to:

  • Use the Site or Services for any unlawful purpose or in violation of these Terms;
  • Attempt to gain unauthorized access to the Site, other accounts, or our systems;
  • Interfere with or disrupt the Site, servers, or networks;
  • Upload or transmit viruses, malware, or harmful code;
  • Submit false, misleading, or infringing information or files; or
  • Copy, scrape, reproduce, or exploit any part of the Site or its content except as expressly permitted.

We reserve the right to restrict, suspend, or terminate access to any user who violates these Terms.

7. User Submissions

When you submit information or upload files through our contact forms or other features, you represent that you have the right to share that content and that it does not violate the rights of any third party or any law. You grant Building Hope permission to use the information you submit to respond to your request and provide the Services. Do not submit confidential, sensitive, or proprietary information that you do not intend to share with us.

8. Intellectual Property

All content on the Site, including text, graphics, logos, course materials, training outlines, templates, and other resources, is owned by or licensed to Building Hope and is protected by copyright, trademark, and other intellectual property laws. Except for content you are expressly licensed to use, you may not reproduce, distribute, modify, or create derivative works from any part of the Site or Services without our prior written consent. The Building Hope name and logo are trademarks of Building Hope and may not be used without permission.

9. Services Disclaimer and Client Responsibility

Building Hope provides chaplaincy, crisis response, training, and supportive services intended to support the people in your organization. Our Services do not transfer, assume, or replace your organization's legal responsibility for workplace safety, employee wellbeing, or regulatory compliance.

You acknowledge and agree that:

  • Our chaplains and responders provide pastoral, peer, and supportive care. They do not provide medical care, psychiatric treatment, licensed clinical counseling, psychotherapy, or a diagnosis of any condition, and our Services are not a substitute for professional medical or mental health treatment.
  • Our Services are not emergency services. In an emergency, call 911. For mental health crisis support, call or text 988 (Suicide & Crisis Lifeline).
  • Building Hope is not a government agency and is not affiliated with OSHA, the U.S. Department of Transportation, or any regulatory authority. Our drug-free workplace training is provided for educational purposes and does not, by itself, establish or certify your organization's compliance with any drug-free workplace, DOT, workers' compensation, or state program requirements.
  • Our training, sessions, reports, and recommendations are provided for informational and supportive purposes and do not constitute legal, medical, or clinical advice or a guarantee of compliance with any law, regulation, or standard.
  • Responsibility for implementing workplace policies, maintaining a safe workplace, responding to incidents, and complying with all applicable laws and regulations remains at all times with you and your organization.
  • A chaplaincy, response, or training engagement reflects conditions and information available at a specific time and does not guarantee the identification of any concern or the prevention of any incident, injury, or loss.

10. Confidentiality of Chaplain Conversations

Conversations between an individual and a Building Hope chaplain are treated as confidential and are not reported back to the individual's employer, except as described in a separate written program agreement or where disclosure is required or permitted by law, including where there is a risk of harm to the individual or others, suspected abuse or neglect, or a valid legal request. Participation in chaplaincy services is voluntary. Employers do not receive individual session content; any reporting to a client organization is limited to aggregate, non-identifying program information.

11. Third-Party Links and Services

The Site may include links to or integrations with third-party websites, tools, and platforms that we do not control, including our website platform, course hosting, and security providers. We are not responsible for the content, policies, or practices of third parties. Your use of third-party services is governed by their terms and privacy policies.

12. Disclaimer of Warranties

The Site and Services are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Site will be uninterrupted, error-free, or free of harmful components, or that any information provided will be accurate, complete, or current.

13. Limitation of Liability

To the fullest extent permitted by law, Building Hope and its owners, employees, volunteers, and contractors will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, data, business, or goodwill, arising out of or related to your use of the Site or Services. To the fullest extent permitted by law, our total liability for any claim arising out of or relating to the Site or Services will not exceed the amount you paid to us for the specific Service giving rise to the claim during the twelve (12) months preceding the event. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

14. Indemnification

You agree to indemnify and hold harmless Building Hope and its owners, employees, volunteers, and contractors from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or related to your use of the Site or Services, your violation of these Terms, or your violation of any law or the rights of a third party.

15. Termination

We may suspend or terminate your access to the Site or Services at any time, with or without notice, for conduct that we believe violates these Terms or is otherwise harmful to us or other users. Provisions that by their nature should survive termination, including intellectual property, disclaimers, limitation of liability, and indemnification, will survive.

16. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Ohio, without regard to its conflict-of-laws principles. You agree that any dispute arising out of or relating to these Terms, the Site, or the Services will be brought exclusively in the state or federal courts located in [Franklin County / _______ County], Ohio, and you consent to the personal jurisdiction of those courts.

17. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the "Last Updated" date above. Your continued use of the Site or Services after changes take effect constitutes your acceptance of the revised Terms.

18. Miscellaneous

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect. Our failure to enforce any provision is not a waiver of that provision. These Terms, together with our Privacy Policy and any signed services agreement, constitute the entire agreement between you and Building Hope regarding your use of the Site and Services.

19. Contact Us

If you have questions about these Terms, please contact us:

Building HopeColumbus, Ohio, United StatesEmail: [EMAIL]Phone: [PHONE]

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